TERMS OF SERVICE

This Agreement governs the terms and conditions of the use of Drippin Fresh Binz, LLC services and is between you (“Customer”), as an authorized user of such services, and Drippin Fresh Binz. By submitting a Request for Service, you confirm receipt of and acceptance of this Agreement.

1. SERVICE

Drippin Fresh Binz provides mobile trash and recycle can cleaning and power washing services for residential and commercial properties.

2. CUSTOMER RESPONSIBILITES

For Drippin Fresh Binz to provide its services, the Customer is to abide by the CUSTOMER RESPONSIBILITIES. Failure to comply may result in service interruption and/or additional service fees as outlined below.

Drippin Fresh Binz will make every effort to provide SAME DAY service. If SAME DAY service is not feasible or possible due to route scheduling and/or late trash collection times, the Customer will be scheduled for NEXT DAY service.

• SAME DAY SERVICE: The Customer is responsible for placing cans curbside for trash pickup on collection day. Cans should remain empty and left curbside the SAME DAY until 6PM to be cleaned. No trash or recycle should be placed in the cans until they have been cleaned. Cans with trash will NOT be cleaned.
• NEXT DAY SERVICE: The Customer is responsible for placing cans curbside for pickup on trash collection day. Cans should remain empty and left curbside the NEXT DAY until 6PM to be cleaned. If cans cannot be left curbside, please leave them by the garage or side of the house. If any trash or recycle is placed in the cans it MUST be bagged. Cans with unbagged trash will NOT be cleaned.

Stickers will be placed on the cans being cleaned during the first visit. Each service plan includes up to two (2) cans. The Customer may request to pay for additional cans by contacting Drippin Fresh Binz. Cans may NOT be rotated or substituted at any time.

GATED COMMUNITY ACCESS

The Customer is responsible for notifying the community’s guard house or for providing a gate code to Drippin Fresh Binz to access the gated community. If the technician is not able to gain access on the scheduled service date, the technician will continue his/her route and will not clean the Customer’s cans.
Payment will not be refunded in the event of a missed service due to access issues. It is the Customer’s responsibility to request a rescheduled cleaning and pay a $20.00 additional service visit fee. Once the $20.00 additional service visit fee has been paid, Drippin Fresh Binz will make every effort to service the Customer’s cans on the next scheduled service visit to the area. If a rescheduled cleaning is not feasible due to route scheduling, the Customer will not be billed for an additional service visit and cans will be cleaned on the next scheduled service visit.

AVAILABILITY

All trash and recycle cans must be available for servicing on the scheduled service date. If cans are not available, the technician will continue his/her route and will not clean the Customer’s cans. Payment will not be refunded in the event of a missed service due to unavailable cans. The Customer is responsible to place all cans out on the scheduled service date. Any missing cans will be cleaned the next scheduled service visit.

RESCHEDULING

Rescheduling a missed service due to unavailable cans is at the discretion of Drippin Fresh Binz. It is the Customer’s responsibility to request a rescheduled cleaning and to pay a $20.00 additional service visit fee. Once the $20.00 additional service visit fee has been paid, Drippin Fresh Binz will make every effort to service the Customer’s cans on the next scheduled service visit to the area. If a rescheduled cleaning is not feasible due to route scheduling, the Customer will not be billed for an additional service visit and cans will be cleaned on the next scheduled service visit.

ABSENT/OUT OF TOWN

If the Customer knows he/she will not be available to put cans out for a scheduled cleaning, it is his/her responsibility to contact DrippinFreshBinz to notify them no later than 6:00PM the night before the scheduled service.

CONTENTS OF CANS

Trash and recycle cans MUST be free of the following materials:

• Unbagged trash and recycle
• Unbagged animal waste and any other fecal matter or (Cat Litter)
• Chemicals, paint, glue or other adhesives
• Other hazardous waste of any kind
• Building materials (plaster, stucco, concrete, etc.)
• Yard debris (leaves, branches, etc.)

Under no circumstances will DrippinFreshBinz clean any cans containing human waste!

CONDITION OF CANS

Trash and recycle cans should be in good working condition and not be in such disrepair that would cause damage to the cleaning equipment or prevent DrippinFreshBinz from cleaning the cans properly. Any significant damage noted by the technician will be reported to the Customer upon the first cleaning.

If DrippinFreshBinz arrives to perform service and the above conditions are not met, the service will not be completed. Payment will not be refunded. It is the Customer’s responsibility to request a rescheduled cleaning and to pay a $20.00 additional service visit fee. Once the $20.00 additional service visit fee has been paid, DrippinFreshBinz will make every effort to service the Customer’s cans on the next scheduled service visit to the area. If a rescheduled cleaning is not feasible due to route scheduling, the Customer will not be billed for an additional service visit and cans will be cleaned on the next scheduled service visit.

3. DRIPPIN FRESH BINZ RESPONSIBILITIES

If DrippinFreshBinz fails to provide its services on the scheduled date of service for a reason other than the Customer failing to meet its responsibilities in the paragraphs above, DrippinFreshBinz will arrange for the service to be performed on the next possible area visit. If a rescheduled visit is not practical or possible, the Customer will receive a credit on a future invoice for the missed service.

In the event of inclement weather or equipment failure which prevents DrippinFreshBinz from operating, a notice will be sent to the Customer and services will be rescheduled.

4. CHARGES

Upon receiving a request for service, DrippinFreshBinz will issue an initial invoice to the Customer. When paying the initial invoice the Customer must select “keep this card on file” for recurring service plans (Monthly, Quarterly). Customers paying for a One Time cleaning do not need to select this option.

AUTOMATIC PAYMENTS

Payment for recurring services are automatically processed the first of the month in which services are scheduled to take place. Drippin Fresh Binz will charge the Customer’s debit or credit card on file for the appropriate service plan fee.

DECLINED PAYMENTS

DrippinFreshBinz will notify the Customer in the event payment is declined. It is the Customer’s responsibility to provide alternate payment information and pay all amounts due upon request by DrippinFreshBinz. Failure to do so may result in service interruption and possible suspension or termination of services.

DELINQUENT ACCOUNTS

After one month of non-payment, an account will be deemed as delinquent. Delinquent accounts will be suspended, and no further services will be provided until the account has been brought back into good standing.

5. CANCELLATION OF SERVICE

Service may be cancelled at any time by sending an email to DrippinFreshBinz@gmail.com If the cancellation request is received PRIOR to the next automatic payment, no additional charges or services will take place. If the cancellation request is received AFTER a payment has been processed, services will be provided that month and both charges and services will terminate thereafter.

If the Customer requests recurring service (Monthly, Quarterly) and cancels after the first cleaning, the Customer will be charged for a One Time cleaning minus any previously payment.

Refunds are not issued for cancellation of service except in the event the Customer relocates outside of the DrippinFreshBinz service area. If the Customer relocates outside of the service area, the Customer may gift the remaining service to anyone within the service area or request a refund for the remaining service. The Customer must request cancellation by sending an email to Drippinfreshbinz@gmail.comno less than 30 days prior to cancellation.

Seasonal residents must notify DrippinFreshBinz of the last service day by sending an email to DrippinFreshbinz@gmail.com no less than 30 days prior to cancellation.

6. MODIFICATIONS

AGREEMENT

Drippin Fresh Binz reserves the right to amend this Agreement at any time by posting a revised version to www.DrippinFreshBinz.com, and/or by emailing its Customers information regarding the amendment.

SERVICE

Drippin Fresh Binz reserves the right to modify delivery of service at its sole discretion at any time.

CHARGES

DrippinFreshBinz reserves the right to change prices or implement new charges for use of its services at any time. Any changes in pricing will be communicated to the Customer by email prior to the changes going into effect. The Customer has the option to continue or discontinue the service at any time. Continued use of the service after such changes are communicated to the Customer by email constitutes the Customer’s acceptance of the modified charges as communicated to the Customer.